Terms and conditions
In these Terms and Conditions “we, our, us” refers to e-visasvietnam.com
This website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of e-visasvietnam.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of our website without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our permission.
You may not use any e-visasvietnam.com logo or other proprietary graphic or trademark as part of the link without express written permission. All content included on this Website, such as text, graphics, logos, button icons, and images is the property of our website or its content suppliers, and is protected by international copyright and trademark laws.
About our product
This website is dedicated to providing Vietnam visa applicants with all the help they need in order to successfully apply for a Vietnam visa and enter Vietnam. We cannot guarantee that your visa application will be approved in any circumstances but we do guarantee that if you follow our instructions you will be exceptionally well prepared. e-visasvietnam.com cannot be held responsible for any inaccuracy arising from changes to such legislation and policy. You as the customer are encouraged to seek additional guidance if required by contacting us for additional specific information regarding your application. Any information provided by our employees on non-migration related matters should only be interpreted as general information, and you as the customer should obtain professional legal advice regarding these matters if so required.
As a private company we do not have the authority to grant you a visa of any kind. We can only assist and advise travelers who wish to visit Vietnam. The final decision on all Vietnam visa applications rests solely with the local Vietnam Embassy or Consulate in your home country. The price we charge for our Vietnam visa application does not relate to any fees charged by the Vietnam Embassy or Consulate.
Date format: dd/mm/yyyy – 12th June 1980
Time zone: Vietnam standard time – GMT+7
Working days: All week days except Saturday and Sunday.
Working hours: 8.00 AM to 16.00 PM every working days.
Multiple/ single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 months multiple entry visa means – you are allowed to enter / exit Vietnam multiple times from the intended date of arrival provided plus 6 calendar consecutive months.
Processing time and service completion
Processing time for arranging pre-approved letter offered by Vietnamvisa.net is based on processing time provided by Vietnam Immigration Department under normal circumstances, which is 2 – 3 working days. Processing time will be starting from the next business day after you pay and notify us your payment receipt. Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations.
Our service provided is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 7 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.
Cancellation and refund
You are permitted to make a cancel request if your booking status is “wait payment” or “pay done”.
We cannot make refunds when an application has been successfully submitted according to the terms and conditions outlined on the application form, which you agreed to when you submitted your application to e-visasvietnam.com. Once your visa application status is put under “payment received” or “under processing”, we are unable to reimburse you the visa fee.
All the fees will be refunded to your account in case your application is declined by the Immigration Department. In case your visa application is declined by the Immigration Department, all the paid fees will be refunded to your account.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. We cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
Immigration officers sometimes make mistakes. We suggest that you should check the details on the approval letter carefully. If you find any errors on the letter of approval, please inform us immediately by EMAIL and wait until the visa approval letter is fixed. If we do not receive any email for error correction within 7 days from the time we send out the letter of approval or at least 30 minutes before your departure time (applied for urgent 2 working hour service), we will not be responsible for any failed applications, declined entries. Furthermore, we will not liable if customer cancelled unilaterally the visa and used other service from other companies before the mistake is fixed. All compensation requests will be refused in that case.
This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.
We cannot refund fees paid to government agencies. To receive a refund for this fee you must contact the relevant agency directly.
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam. In this case, we will refund you the full amount paid for our service.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.
The letter of approval is issued separately for each application, however, in some cases (in high seasons and urgent processing requests), it is issued on a shared basis for all applicants who apply for a visa at the same time or same date of arrival based on the Immigration Department sole decision. If you have special request for separate letter of approval, please select Share Visa when applying.
Please note that we also reserve the right to refuse to any visa requests.
Last date of update
These Terms and Conditions were last updated on August 15, 2014